Buying pre-owned designer pieces on ThredUp

ThredUp's return policy: 'To qualify for a refund, all items must be in the same condition in which you received them', 'All items are subject to a $3.99 restocking fee', 'Original shipping charge is not refunded when returning items', and 'Final sale items are not returnable'. Items paid for with ThredUp credits are refunded as credits, and 'Promotions and discounts will not be reimbursed'. You choose between a refund in ThredUp credits with a free label, or to the original form of payment with a paid label or your own; prepaid labels cover the 48 contiguous states only².

Direct Listings are a beta in which sellers sell directly on ThredUp. Its help page: 'Direct Listing items are sold as final sale (if buyer protection is not opted in by seller or buyer) and cannot be returned under standard conditions.' Some buyers 'may purchase Return Protection at checkout', and such items 'can only be returned to ThredUp directly'³. If being able to return a designer piece matters, filter for ThredUp Listings or check for Return Protection before paying¹³.

On condition and authenticity, ThredUp says its 'team goes through a multi point inspection to ensure that items are in excellent pre-loved condition and that they're listed as accurately as possible', and that a buyer with 'concerns regarding the authenticity for an item you have received' should reach out to its Customer Service Team. An item that does not match its description goes back through the returns page with 'Inaccurate Description' or 'Quality Issue' as the reason, and ThredUp says it will 'waive the restocking fee as applicable'⁴. These are ThredUp's statements; LuxeResale Guide does not authenticate items.